Scope of the Role
Qualifications
- Diploma, Bachelor's degree
- Proven experience in a supervisory or management role within the hospitality industry.
- Excellent interpersonal and communication skills.
- Any experience in the Front Desk management is preffered.
- Customer Handling
Job Description
Roles and Responsibilities
- Coordinate check-ins, ensuring guests are welcomed warmly and oriented to the property.
- Greeting and assisting visitors in a professional and courteous manner.
- Process all guest check-ins efficiently and verify guest details.
- Collect identity proofs and balance payment before check-in.
- Address guest inquiries, concerns, and requests promptly, enhancing their overall experience.
- Maintain proper records of confirmed bookings/walk-ins.
- Walk-in Guest Enhancement and Sales Associations.
- Maintain accuracy when handling financial transactions.
- Collaborate closely with our operations team to oversee cleaning, maintenance, and property readiness.
Ideal Candidates
We are looking for a Front Desk Executive who is not only highly skilled and efficient, but also has a light-hearted and friendly personality. As the first point of contact for our company, we want someone who can make our clients and visitors feel welcome and at ease. The ideal candidate should have excellent communication and customer service skills, as well as the ability to handle multiple tasks with a positive attitude. A sense of humor and a cheerful demeanor are also important qualities we are seeking. If you are a people-oriented individual with a knack for making others smile, we would love to have you join our team as our Front Desk Executive.
Key Skills
Schedule
Qualifications
- Graduate (Preferred)
- Total work: 0.0 Years (Preferred)
Hiring Insights
- Hiring 3 candidates for this role
- Hiring in 1 to 3 days
