Posted By: I Mates Consultants | Posted on: November 20, 2020
160-180 OMR

Scope of the Role: Front office management.

Job Description:

Job Summary

  • Welcome guests during check-in and giving a found farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.

Ideal Candidate: Candidate with at least 1 year experience in managing the front office of at least a 3 star property. Excellent communication, Excellent on handling mail communications

hotel management front office reception

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