Posted By: I Mates Consultants | Posted on: June 23, 2020
India Ernakulam/Cochin/Kochi
600000-850000 RS

Scope of the Role: Supervise and monitor daily workflow of the assigned branches to ensure speedy and error free issuance, smooth functioning of financial processing including receipting and payment processing as per the laid down processes, quality customer service and enhancing persistency levels, in a dynamic business environment with frequent regulatory changes through a geographically scattered team Ensuring smooth execution of admin/ front office and sales support activities in branches which have only one BOE and no Sales Support Executive is available. Control risks & revenue loss in operational and financial processes and take corrective action.

Job Description:

Job Description-

1.       Establish adequate follow-up mechanisms and monitor the same at the branches to increase the Issuance to Submission Ratio as per targets.

2.       Implement & Establish controls and quality checks at branches and monitor the same at the branches ,lowering New Business & UW discrepancies vis-à-vis set benchmarks. 

3 Ensure timely resolution of operational & Accounts related issues of the assigned branches.

4 . Guide team members on ways & means to retain customers when they approach for Freelook / surrender / discontinuation of policies.

5. Actively engage team members through upsell  to generate revenue for the business by way of Riders & top up adding, increase in sum assured etc  to incremental premium for the Co

6.Prevent Fraudulent / Fake Policies from issuance by Branches by controlling the document verification and reporting to Compliance & UW

Ideal Candidate: Insurance operations experience with good team handling is an ideal candidature. Can consider operations managers of Banks with good life insurance operations experience with previous employers also can be considered. Indepth insurance operations knowledge is a must and age should not CROSS 34

insurance operations underwriting policy issuance life insurance operations

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